Terms of Service

1. Agreement

These Terms govern access to and use of VettiGuard's websites, workspaces, APIs, SDKs, verification services, hosted experiences, documentation and related services (Services). By creating an account, using the Services, accepting an order form or integrating VettiGuard, the customer agrees to these Terms.

If an authorised order form, enterprise agreement or data-processing agreement conflicts with these Terms, the specifically negotiated document prevails to the extent of the conflict.

2. Eligibility and authority

A person accepting these Terms for an organisation confirms that they are authorised to bind that organisation. A customer must use the Services only for websites, applications, operations and data that it owns or is authorised to operate or process.

3. Services and verification boundaries

VettiGuard provides digital trust, human verification, liveness, biometric identity matching, documentary identity screening, device and application trust, risk controls and sensitive-operation authorisation capabilities.

VettiGuard provides evidence and policy-controlled outcomes; it does not guarantee that all fraud, impersonation, automation, abuse or security incidents will be detected or prevented. Native document screening does not constitute government or issuer confirmation unless an authorised issuer or government service has actually been used for the relevant transaction.

4. Customer responsibilities

The customer must:

• keep account credentials, private keys, site secrets and API credentials confidential;
• verify protected actions on trusted backend infrastructure as required by the documentation;
• configure the Services proportionately to the risk of the protected action;
• obtain any notices, consent or authority required for personal, biometric or sensitive information;
• provide lawful alternatives or human review where required by law or appropriate to a high-impact decision;
• ensure customer-supplied data is accurate enough for the intended purpose;
• comply with applicable laws, industry rules and the Acceptable Use Policy; and
• promptly revoke or rotate credentials suspected of compromise.

5. Customer Data

As between VettiGuard and the customer, the customer retains its rights in data submitted to the Services by or on behalf of the customer (Customer Data). The customer grants VettiGuard the limited rights necessary to host, process, transmit, reproduce, transform and otherwise handle Customer Data solely to provide, secure, support and improve the reliability of the Services, comply with law, and exercise rights under these Terms.

VettiGuard does not acquire ownership of Customer Data.

6. Personal and biometric information

The Privacy, Biometric Information & Identity Verification Policy applies to VettiGuard's handling of personal information. Where VettiGuard processes Customer Data on behalf of a business customer, the Data Processing Addendum also applies if incorporated into the customer's agreement.

The customer must not use biometric verification where a less intrusive method adequately meets the purpose unless it has assessed necessity and proportionality.

7. Overseas hosting and third-party services

The customer acknowledges that Customer Data may be stored or processed in the United States through VettiGuard service providers, as described in the Data Hosting & Subprocessor Notice.

VettiGuard uses a communications provider for service messages, including email. Provider infrastructure, recipient networks and customer-selected services may process data in additional countries. The current material provider baseline is described in the Data Hosting & Subprocessor Notice.

8. APIs, SDKs and credentials

API credentials and private integration secrets must be used only on trusted infrastructure unless VettiGuard documentation expressly provides a supported public or mobile credential model. The customer must not expose private secrets in browser code, public repositories, mobile bundles, URLs, logs or analytics.

The customer may use VettiGuard SDKs and documentation solely to integrate with the Services, subject to applicable licence notices and the API & Developer Terms.

9. Acceptable use

The customer must comply with the Acceptable Use Policy. VettiGuard may take proportionate technical action, including rate limiting, quarantine, credential revocation or suspension, where reasonably necessary to protect users, infrastructure, other customers or the public.

10. Availability, maintenance and changes

VettiGuard may update the Services to address security threats, legal requirements, reliability, compatibility or product development. VettiGuard will seek to provide reasonable notice of material breaking changes where practicable and will maintain compatibility or migration information for public APIs according to published developer documentation.

Planned maintenance and material incidents may be communicated through the service-status channel or account notices.

11. Beta, preview and sandbox features

Beta, preview and sandbox features may be incomplete, changed or withdrawn. Sandbox credentials and responses must not be used as production assurance. Unless expressly agreed otherwise, preview features are provided without a production service commitment.

12. Current free service and future charges

VettiGuard is currently provided without charge. No subscription fee, usage fee, licence fee or other VettiGuard service charge is currently payable for access to or use of the Services. There is therefore no current VettiGuard billing cycle, payment obligation or refund entitlement for service fees that have not been charged.

VettiGuard may introduce optional paid features, usage charges or subscription plans in the future. If that occurs, the applicable price, billing terms, taxes, renewal or cancellation terms and any refund or credit rules will be clearly disclosed before the relevant paid service is activated. A customer will not become liable for a new charge merely by continuing to use functionality that was previously provided free of charge. Any future paid service will require the customer's separate agreement or other affirmative acceptance where required.

13. Intellectual property

Ikemba Tech and its licensors retain all intellectual-property rights in VettiGuard, including software, APIs, SDKs, documentation, trademarks, product design, verification methods and related technology, except for Customer Data and third-party materials.

Subject to these Terms, VettiGuard grants the customer a limited, non-exclusive, non-transferable right to use the Services during the applicable service period for the customer's authorised internal and customer-facing operations.

14. Feedback

If the customer provides suggestions or feedback, VettiGuard may use it to improve the Services without transferring ownership of the customer's confidential information or Customer Data. VettiGuard will not intentionally publish customer-identifying confidential feedback without permission.

15. Confidentiality

Each party must protect the other's confidential information using reasonable care and use it only for the agreement. Confidential information may be disclosed to personnel, professional advisers and service providers who need it for the permitted purpose and are subject to confidentiality obligations, or where disclosure is legally required.

16. Security

VettiGuard will maintain reasonable technical and organisational security measures appropriate to the nature of the Services and information processed. The customer remains responsible for its own endpoint, application, network, access-control and credential security.

No security service eliminates all risk. A VettiGuard result is one layer of the customer's broader security and authorisation controls.

17. Suspension

VettiGuard may suspend or restrict an account, integration, credential or feature where reasonably necessary because of a material security threat, unlawful use, breach of these Terms, abuse affecting other users, or a legal requirement.

Where practicable and safe, VettiGuard will provide notice and an opportunity to remedy the issue. Emergency security action may occur without advance notice where delay would materially increase risk.

18. Termination

A customer may stop using VettiGuard and request workspace closure subject to outstanding contractual obligations. Either party may terminate for a material breach that is not remedied within a reasonable stated cure period, unless the breach cannot reasonably be cured or immediate termination is required by law or serious security circumstances.

Following termination, the customer should export information it is entitled to retain during any available export period. VettiGuard may then delete or de-identify Customer Data in accordance with the Data Retention, Deletion & Legal Hold Policy and applicable law.

19. Consumer guarantees

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Where a statutory guarantee applies and liability can lawfully be limited, VettiGuard's liability may be limited, at VettiGuard's option, to supplying the relevant services again or paying the reasonable cost of having them supplied again.

20. Warranties and disclaimers

Except for rights that cannot be excluded, the Services are provided on an as-available basis. VettiGuard does not warrant that every verification will be correct, that every fraudulent attempt will be identified, or that third-party networks and services will always be available.

Customers must independently validate business-critical authorisation and apply appropriate fallback, review and error-handling procedures.

21. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, special or consequential loss that was not reasonably foreseeable at the time of agreement, except to the extent such exclusion is prohibited by law.

Because VettiGuard is currently provided without charge, there are no service fees on which to base a contractual liability cap. To the maximum extent permitted by law, VettiGuard's aggregate contractual liability for claims arising from the free Services during a 12-month period is limited to AUD 1,000. This limitation does not apply where liability cannot lawfully be excluded or limited and does not reduce any non-excludable rights under the Australian Consumer Law.

22. Customer indemnity

The customer indemnifies VettiGuard against third-party claims to the extent caused by the customer's unlawful Customer Data, unlawful instructions, infringement of third-party rights, or material breach of the Acceptable Use Policy. The indemnity does not apply to the extent a claim was caused by VettiGuard's own breach, negligence or wilful misconduct.

23. Changes to Terms

VettiGuard may update these Terms for legal, security or service reasons. Material changes will be published with an updated effective date and, where appropriate, notified to account holders. If VettiGuard introduces charges in the future, the introduction of those charges will be separately disclosed and will not take effect for a customer merely because these Terms were updated.

24. Governing law

These Terms are governed by the laws of Victoria, Australia. Subject to any non-excludable consumer rights or mandatory jurisdictional rules, the parties submit to the courts of Victoria and courts entitled to hear appeals from them.

25. Contact

Questions about these Terms may be sent to support@vettiguard.com.